Maintenance requests will be completed in a timely manner. Non-emergency requests will be completed between 9:00 a.m. and 5:00 p.m., Monday through Friday, excluding holidays. Maintenance requests will be handled after hours if they are emergencies. We define EMERGENCIES as situations which:

Present a danger to people….

 Fire – Please call 911 first

No electricity

 Broken or non-working doors, locks, windows

 No heat (when outside temperatures are below 50°)

 No air conditioning (when a heat advisory has been issued)

No water

 Commode not functioning (when only one in an apartment)

Present danger to property…


 Broken pipes

After business hours, emergency maintenance requests can be reported to the answering service via the management office phone number. The answering service will attempt to contact the on-duty maintenance staff, who will either call or come by the dwelling to determine the appropriate course of action

Report water leaks immediately.